Privacy Policy

Information We Collect Directly from You

We collect personal and/or other information to provide and improve our Services, which includes:

• Basic contact details such as your name, address, phone number, and email.
• Your username and pet’s name
• Order details such as your name, billing address, shipping address, payment confirmation, email, and phone number.
• Shopping activity including items you view, add to your cart, or add to your wishlist.
• Customer support details, including anything you choose to share when contacting us through the Services.

Certain features of the Services require you to provide specific information. If you choose not to provide it, you may not be able to use or access those features.

Information We Collect through Cookies

We also automatically gather information about how you interact with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about how you access and use the Site and your account, such as device information, browser type, network connection details, IP address, and other data about your interactions with the Services.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our Site and Services
• Payment processors, which collect payment details (e.g., bank account, credit or debit card information, billing address) to process your transactions and deliver products or services requested, as required to fulfill our contract with you.

When you visit our Site, open or click our emails, or interact with our Services or ads, we—or third parties we work with—may collect information automatically using tracking tools such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any data we obtain from third parties will be handled in line with this Privacy Policy. We are not responsible for the accuracy of information supplied by third parties, nor for their own policies or practices.

Providing Products and Services

We use your information to provide the Services in order to perform our contract with you. This includes processing payments, fulfilling orders, sending notifications about your account, purchases, returns, or exchanges, creating and managing your account, arranging shipping, handling returns or exchanges, and enabling you to post reviews.

Marketing and Advertising

We use your information for promotional purposes, such as sending marketing communications by email, text, or mail, and showing you product or service ads. This may also involve tailoring the Services and advertisements on our Site and across other websites.

Security and Fraud Prevention

We use your information to detect, investigate, or act against potentially fraudulent, unlawful, or harmful activities. If you register an account, you are responsible for keeping your login credentials secure. We strongly advise you not to share your username, password, or other access details. If you suspect your account has been compromised, please contact us right away.

Communicating with You

We use your information to provide customer support and to improve our Services. This serves our legitimate interests by ensuring responsiveness, delivering effective service, and maintaining our relationship with you.

Your Rights Under Australian Law

You have the right to access your personal information, correct inaccurate or outdated information, withdraw consent for non-essential uses, and complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached. To exercise these rights, please contact us at info@pawsport.au.